New Customer Support tool

After the holiday break, we are opening again the suggestion channel on Public Suggestions Board that gets updated on weekly basis.

The process is the following:
🔸 First, discuss your suggestion with the community in the #💬│suggestions-discussions channel
🔸 Once the suggestion is final and contains all the details post it in the #🎮│suggestions channel
🔸 A team member will review the suggestion and either give feedback or add the suggestion to the #📋│suggestions-vote channel
🔸 Around once per week the voted suggestions are evaluated by Game Design, a note is added on the Trello Board and they are moved to the most suitable list within the board.

Please note:
🔹 Suggestions may take up to 4 days to be processed (depending on the team availability)
🔹 Do NOT place more than one suggestion per message in the #🎮│suggestions channel
  • Dear players,


    we will be switching the internal software for our support messaging system. This switch is necessary because we want to provide you the best customer experience we can offer, and we can’t guarantee that with the outdated software we are currently using.


    On Tuesday, Feb. 19, at 13:00 UTC, the PTR server (COM80) will be moved to the new support software.


    What does that mean for the players?


    We need your help in cleaning up the ticket queue in the old system. To do so, please avoid sending us tickets from for at least 24 hours in advance.

    Do not reopen any ticket.


    If you haven’t received an answer by Wednesday, Feb. 20, 15:00 UTC, please write a new ticket and explain your request in it. Also, please, provide your previous ticket number so that we could investigate the issue.


    If you have any questions or want to report bugs, feel free to post in this thread.


    Enjoy playing,


    Your Travian: Legends Team

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

    Post was edited 2 times, last by Ridder Huma ().