New Customer Support tool

  • Dear players,


    we will be switching the internal software for our support messaging system. This switch is necessary because we want to provide you the best customer experience we can offer, and we can’t guarantee that with the outdated software we are currently using.


    On Tuesday, Feb. 19, at 13:00 UTC, the PTR server (COM80) will be moved to the new support software.


    What does that mean for the players?


    We need your help in cleaning up the ticket queue in the old system. To do so, please avoid sending us tickets from for at least 24 hours in advance.

    Do not reopen any ticket.


    If you haven’t received an answer by Wednesday, Feb. 20, 15:00 UTC, please write a new ticket and explain your request in it. Also, please, provide your previous ticket number so that we could investigate the issue.


    If you have any questions or want to report bugs, feel free to post in this thread.


    Enjoy playing,


    Your Travian: Legends Team

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

    Post was edited 2 times, last by Ridder Huma ().