New Customer Support tool

  • Dear community,


    we will be switching the internal software for our support messaging system worldwide during the upcoming weeks. This switch is necessary because we want to provide you the best customer experience we can offer, and we can’t guarantee that with the outdated software we are currently using.


    On Tuesday, 9th of July, at 14:00 GMT+2, all Nordics gameworlds will be moved to the new support software. We expect the new system to be online after about 4 hours.


    What does that mean for the players?


    We need your help in cleaning up the ticket queue in the old system. To do so, please avoid sending us tickets from at least 24 hours in advance. Do not reopen any ticket.


    If you haven’t received an answer by Wednesday, 10th of July, 15:00 GMT +2, please write a new ticket explaining your issue in the new system and mention the old ticket as well. Also, please, provide your previous ticket number so that we could investigate the issue.


    If you have any questions or want to report bugs, feel free to post >> in this thread <<



    IMPORTANT: The new Help Center is a new portal. When using it, you will be redirected in a new tab to this page where you can write us a ticket. Your tickets and replies will only appear in the Help Center (they will no longer be visible in game). You will get email and in-game notifications that you have received a reply from us.


    Thanks for your understanding, and we hope you will like the new system,

    Your Travian: Legends Team

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  • Dear community,


    As you know we are upgrading to a new support system which we announced in the previous post. Because of this change the following email addresses are no longer supported and will be deactivated on July 15th:

    We will continue to support you via our new system which will give us more details about your account and allows us to help you faster. When using the new portal a new window will open where you can write us a ticket. Your tickets and replies will only appear in the Help Center. You will get email and in-game notifications that you have received a reply from us.


    Kind regards,

    Your Travian: Legends Team


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