🛠️ We are on it! 🛠️ Issues with players accounts on multiple gameworlds

  • Dear players!


    we are aware of some issues with multiple accounts on several gameworlds. Our technical department is currently investigating the issue and working on a solution. As soon as we have assessed the issue and find a solution we will inform you of the next steps. Thanks for your understanding!


    :red_circle: UPDATE :red_circle:The critical bug affecting many gameworlds has been assessed and we are currently evaluating the possible solutions to fix the issue.


    As the decision also involves the Legal department, it may take some time before we can give you a full list of gameworlds affected, as well as the solution that will be implemented.As many of you are already wondering about compensation, rest assured that we haven't forgotten the topic. It will be part of our internal discussion and organization.


    Thank you for your patience!


    Your Travian: Legends Team

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

  • :red_circle: UPDATE :red_circle:


    Some of the affected gameworlds are now offline and we will proceed with a rollback.

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

  • Dear Community,


    As you probably noticed, today we faced a critical bug. We are very sorry for all the issues this might have caused, and we sincerely apologize. This bug affected most of the Travian: Legends and Travian: Codex Victoria gameworlds. In these gameworlds, all Natars villages vanished, in addition to some player accounts.


    We have identified a first batch of gameworlds where we are forced to proceed with a rollback. ➡️ Here ⬅️ you can find the first list, together with the date and time of the backup data which will be used to restore the gameworld.


    Unfortunately, we do not know yet at what time the gameworlds will be back online, but in the meantime we can already share some information:


    • The rollback means that the game will be returned to the state it was at the time of the backup.
    • This means that everything you did since then will not count, including any changes in resources, troops, building levels and gold, with the exception of purchased gold which will be added again.
    • All payments that happened between the backup date and the time when the gameworld went on maintenance mode will be re-booked.
    • Starvation will be deactivated for +12 hours as soon as the gameworld is back online.
    • All the troops that were "on the way" by the time of the backup will be returned back to their home villages

    We will keep you posted and we will regularly update the affected gameworld list. Further compensation will be discussed once everything is back to normal.


    Your Travian: Legends Team

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

    Post was edited 1 time, last by Ridder Huma ().

  • Hello all,


    as we receive a lot of questions regarding the gameworlds that are not in the recently posted list, we want to share some additional information with you.


    A little change were made in previous post about troops "on the way" at the time of backup. They will all return home and not continue to their destination.


    Regarding Tournament Qualification rounds


    For these gameworlds we have decided that we will not perform a rollback due to very late stage of the gameworld and the low amount of affected players. If you are one of affected players, please, feel free to contact Customer Service using your registration email to discuss this situation and work out a personalized solution.


    All other affected gameworlds


    We are still evaluating some options and whether it’s necessary to perform a rollback or not. We will have more information about these gameworlds tomorrow and we will updated you immediatelly.


    Thank you for your patience, we apologize for the inconvenience related to this issue.


    Your Travian: Legends team

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

  • 🔴 UPDATE 🔴


    The rollback list has been updated with few more servers.


    Since rollback is a complicated process and needs a lot of preparaton, we want to inform that no server will be rolled back earlier than October, 11th, 13:00 UTC+1.


    More detailed information will follow tomorrow morning.

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

  • :red_circle: UPDATE (last update for today) :red_circle:


    The list of affected gameworlds is now final. :arrow_right: These :arrow_left:gameworlds will get a rollback. The time and date on the spreadsheet is the latest back-ups before the technical issue occurred and after the rollback, the gameworld will be back at the status of that time.


    In case your gameworld is not listed, but you faced issues with your account, feel free to get in contact with the Customer Service portal. The affected gameworlds will be live tomorrow 11th October 2019 after 13:00 UTC+1.


    We will provide an exact schedule tomorrow morning with additional details.

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

  • Dear community,

    here is an update on how we will proceed today. The sysadmins are now delivering the backups to our developers and they will proceed to restore the databases in batches and restart the gameworlds.


    The COM gameworlds is estimated to be back online at 13:00 UTC+1.

    This will be done once again in batches, which means not all the 121 affected gameworlds will be back online at the same time. There is a quite long check list to go through for each of the affected gameworlds, so please be patient.


    We will update our public spreadsheet with some additional information as soon as we get them. To be more specific we will add the following information:


    • Date/time of the backup that will be used for the latest added gameworlds
    • Estimated date/time of the restart for each gameworld
    • Date/time until when the "no-starvation" will be activated

    We also want to inform you that all active Plus and resources bonuses will be extended in your account, so you won't lose time for them.


    On top of that, we will grant 100 non-transferable Gold compensation to each account that was active on the affected gameworlds. This won't be done immediately, as now we are focusing on getting the gameworlds back online.


    Thanks for your understanding,

    Your Travian: Legends Team


    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.

  • Some update on the servers that come back online.


    • Server might get back online not at the specific time stated in the table but with up to 15 minutes delay.
    • Troops on the way appear in their home villages normally within 1 hour after server is back online.
    • There is a chance that the Gold rebooking won't be done for 14:00. The game world will be re-opened anyway and the gold will be added within the next hours.

    Will keep you posted.

    ridder_huma_sig.png


    Members of the Travian Team works on a voluntary basis and are therefore not available 24 hours a day.