🛠️ We are on it! 🛠️ Issues with players accounts on multiple gameworlds

    Dear players!


    we are aware of some issues with multiple accounts on several gameworlds. Our technical department is currently investigating the issue and working on a solution. As soon as we have assessed the issue and find a solution we will inform you of the next steps. Thanks for your understanding!


    🔴 UPDATE 14:50 GMT+2 🔴

    The critical bug affecting many gameworlds has been assessed and we are currently evaluating the possible solutions to fix the issue.


    As the decision also involves the Legal department, it may take some time before we can give you a full list of gameworlds affected, as well as the solution that will be implemented. As many of you are already wondering about compensation, rest assured that we haven't forgotten the topic. It will be part of our internal discussion and organization.


    Thank you for your patience!


    🔴 UPDATE 15:56 GMT+2 🔴

    Some of the affected gameworlds are now offline and we will proceed with a rollback. More information will come soon in a dedicated post on the forum.


    🔴 UPDATE 17:00 GMT+2 🔴

    As you probably noticed, today we faced a critical bug. We are very sorry for all the issues this might have caused, and we sincerely apologize. This bug affected most of the Travian: Legends and Travian: Codex Victoria gameworlds. In these gameworlds, all Natars villages vanished, in addition to some player accounts.

    We have identified the first batch of gameworlds where we are forced to proceed with a rollback. ➡️ Here ⬅️ you can find the first list, together with the date and time of the backup data which will be used to restore the gameworld.

    Unfortunately, we do not know yet at what time the gameworlds will be back online, but in the meantime, we can already share some information:

    • The rollback means that the game will be returned to the state it was at the time of the backup.
    • This means that everything you did since then will not count, including any changes in resources, troops, building levels, and gold, with the exception of purchased gold which will be added again.
    • All payments that happened between the backup date and the time when the gameworld went on maintenance mode will be re-booked.Starvation will be deactivated for +12 hours as soon as the gameworld is back online.
    • All troops that were "on the way" by the time of the backup will go back home.




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    Post was edited 10 times, last by Nikola ().

    Dear community,


    as we receive a lot of questions regarding the gameworlds that are not in the recently posted list, we want to share some additional information with you.


    Regarding Tournament Qualification rounds


    For these gameworlds we have decided that we will not perform a rollback due to very late stage of the gameworld and the low amount of affected players. If you are one of affected players, please, feel free to contact Customer Service using your registration email to discuss this situation and work out a personalized solution.


    All other affected gameworlds


    We are still evaluating some options and whether it’s necessary to perform a rollback or not. We will have more information about these gameworlds tomorrow and we will updated you immediatelly.


    Thank you for your patience, we apologize for the inconvenience related to this issue.


    Your Travian: Legends team

    Important addition to the first announcement about rollback details (INTERNAL, do not copy-paste that message on forum, use your words!)


    Status of troops that were "on the way" got changed. Instead of

    • All troops that were "on the way" by the time of the backup will proceed to their target.

    SHOULD BE:

    • All the troops that were "on the way" by the time of the backup will be returned back to their home villages.

    If you already posted first announcement, please, change the announcement AND HIGHLIGHT THAT CHANGE with separate message. If you haven't posted first announcement yet, then just post the updated information.

    🔴 UPDATE 19:00 GMT+2 🔴


    The rollback list has been updated with few more servers.


    Since rollback is a complicated process and needs a lot of preparaton, want to inform that no server will be rolled back earlier than October, 11th, 14:00 GMT+2.


    More detailed information will follow tomorrow morning.

    🔴 UPDATE 18:41 GMT+2 🔴

    We have updated the list ➡️ here ⬅️ with some additional gameworld which will receive the rollback.

    The affected gameworlds will be live tomorrow 11th October 2019 after 14:00 GMT+2. We will provide with an exact schedule tomorrow morning.

    :red_circle: UPDATE 22:41 GMT+2 (last update for today) :red_circle:


    The list of affected gameworlds is now final. ➡️ These ⬅️ gameworlds will get a rollback.

    The time and date on the spreadsheet is the latest back-ups before the technical issue occurred and after the rollback, the game world will be back at the status of that time.


    In case your gameworld is not listed but you faced issues with your account, feel free to get in contact with the Customer Service portal. The affected gameworlds will be live tomorrow 11th October 2019 after 14:00 GMT+2. We will provide an exact schedule tomorrow morning with additional details.

    🔴 UPDATE 11:19 GMT+2 🔴

    Here is an update on how we will proceed today. The sysadmins are now delivering the backups to our developers and they will proceed to restore the databases in batches and restart the gameworlds.

    This will be done once again in batches, which means not all the 121 affected gameworlds will be back online at the same time. There is a quite long check list to go through for each of the affected gameworlds, so please be patient.

    We will update our public ➡️ spreadsheet ⬅️ with some additional information as soon as we get them. To be more specific we will add the following information:

    ➡️ Date/time of the backup that will be used for the latest added gameworlds

    ➡️ Estimated date/time of the restart for each gameworld

    ➡️ Date/time until when the "no-starvation" will be activated

    We also want to inform you that all active Plus and resources bonuses will be extended in your account, so you won't lose time for them.

    On top of that, we will grant 100 non-transferable Gold compensation to each account that was active on the affected gameworlds. This won't be done immediately, as now we are focusing on getting the gameworlds back online.


    Thanks for your understanding!

    🔴 UPDATE 13:41 GMT+2 🔴

    Some update on the servers that come back online.


    • Server might get back online not at the specific time stated in the table but with up to 15 minutes delay.
    • Troops on the way appear in their home villages normally within 1 hour after server is back online.
    • There is a chance that the Gold rebooking won't be done for 14:00. The game world will be re-opened anyway and the gold will be added within the next hours.

    Will keep you posted.

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    Post was edited 1 time, last by Nikola ().

    Please note:

    If you have bought Gold between the backup date (see the link below) and the moment the gameworld was set offline, this Gold will be rebooked on your account as soon as possible. It may take though a bit of time as we are performing many actions. That Gold is NOT lost, you do not need to send a ticket. We will inform you as soon as all the Gold is rebooked correctly.

    Due to critical bug happened on October 10th multiple servers received a rollback.


    Important infomations:

    - servers are online again with last backup, so game is about one day back (it means you will have to build buildings again, train troops, etc)

    - all players received 100 gold for compensation

    - bought gold is rebooked, if you don't have gold please take a look at your email (you might receive gold transfer link)


    Thank you for your patience, we apologize for the inconvenience related to this issue.


    Your Travian: Legends team

    🔴 LAST UPDATE 🔴

    By now all our servers are back online! 🎉
    The 100 Gold compensation has been delivered to all accounts.
    If your question is not covered in the Forum updates, please contact our ➡️ Customer Support portal ⬅️

    Please mind that our Customer Support Team is receiving an extremely high number of tickets, so we kindly ask for your patience, and if possible to wait that things normalize on the gameworld until tomorrow before to send an inquiry.

    Thank you very much for your understanding,