Travian Games is looking for a Turkish Community Manager & Customer Service Representative!

  • Dear community,

    We are currently looking for a new Community Manager & Customer Service Representative to join our team.

    Open positions:

    • Travian: Legends Turkish Community Manager
      (remote working – contract for 68 hours/month)
    • Travian: Legends Turkish Customer Service Representative
      (remote working – paid in function of the amount of tickets done during the month)
    • Travian Kingdoms Turkish Community Manager & Customer Service Representative
      (remote working – contract for 25 hours/month + paid in function of the amount of tickets done during the month)

    As Community Manager, you will:

    • Initiate and implement communication campaigns to align with marketing strategies
    • Keep the community informed about all changes in the game and other important announcements
    • Respond to comments and customer queries in a timely manner
    • Monitor, moderate, and report on forum feedback from our players
    • Organize events to build the community and boost brand awareness
    • Engage the community in meaningful conversation
    • Build relationships with influencers
    • Hire, train, and oversee a team of volunteer moderators
    • Provide regular feedback to the Team Lead

    As Customer Service Representative:

    • You are our direct link between our players and the game teams
    • You help our players with questions, inquiries and issues regarding account, products and billing via written communication
    • You build sustainable and positive relationships of trust with our players
    • You forward possible bug entries and technical issues to 2nd level support
    • You resolve suspension-based issues
    • You work alongside internal guidelines
    • You take care of the knowledgebase/Answers with helpful information for the players
    • You provide regular feedback to your Team Lead and will also get regular feedback, coaching & help


    • You have good knowledge about Travian: Legends and/or Travian Kingdoms
    • Attention to detail and accuracy
    • Customer-oriented mindset
    • Must be a team player
    • Ability to identify and track relevant community metrics (e.g. attendance at events)
    • Good verbal communication skills in English
    • Excellent writing skills in Turkish and English
    • Multi-tasking abilities and ideally previous experience in moderating an online community


    • Learning and development opportunities
    • Access to the Travian Games Academy (including certification)
    • Regular online webinars
    • Flexible working times

    If you are interested, please send an email in English with your application to so that we can get in touch.

    Your application should include the following information:

    • A detailed resume with your previous work experience
    • A letter of motivation
    • What position(s) you're applying for (application to multiple positions is possible)
    • Your experience in Travian: Legends or Travian Kingdoms if any
    • Your in-game account nickname and server (if you are currently playing)
    • Your forum nickname (if applicable)

    Please note that any application which is not complete cannot be considered. The minimum age for applicants is 18 years.

    Your Travian: Legends Team