[Travian Kingdoms] Travian Games is looking for an international Community Manager and Customer Service Representative!

  • Dear Community,


    We are currently looking for a new Community Manager and Customer Service Representative to join our team.


    Open position:

    • Travian Kingdoms international Community Manager
      (remote working – contract for 50 hours/month)
    • Travian Kingdoms international Customer Service Representative
      (remote working – contract for 14 hours/month + paid in function of the amount of tickets done during the month)


    As Community Manager:

    • You set and implement communication campaigns to align with marketing strategies
    • You keep the community informed about all changes in the game and other important announcements
    • You respond to comments and customer queries in a timely manner
    • You monitor, moderate and report on forum feedback from our players
    • You organize events to build the community and boost brand awareness
    • You engage the community in meaningful conversation
    • You build relationships with influencers
    • You hire, train and oversee a team of volunteer moderators
    • You provide regular feedback to the Team Lead


    As Customer Service Representative:

    • You are our direct link between the players and the game teams
    • You help our players with questions, inquiries and issues regarding account, products and billing via written communication
    • You build sustainable and positive relationships of trust with our players
    • You forward possible bug entries and technical issues to 2nd level support
    • You resolve suspension-based issues
    • You work alongside internal guidelines
    • You take care of the knowledgebase with helpful information for the players
    • You provide regular feedback to your Team Lead


    Requirements:

    • You have good knowledge about Travian Kingdoms
    • You are enthusiastic about providing outstanding customer service and community management
    • You have the ability to maintain a positive and professional attitude in all interactions
    • You are a team player with a high level of independence, self-organization and collaborative personality
    • You have excellent written and verbal communication skills in English
    • You have passion for gaming
    • You pay attention to detail and strive for accuracy
    • You are able to identify and track relevant community metrics (e.g. attendance at events)
    • You are able to multi-task. Previous experience in moderating an online community is a plus


    Benefits:

    • Learning and development opportunities
    • Access to the Travian Games Academy (including certification)
    • Regular online webinars
    • Flexible working times


    If you are interested, please send an email in English with your application to recruitment@traviangames.de so that we can get in touch.

    Please understand that we collect all applications first and it may take some time until we will get back to you.


    Your application should include the following information

    • A detailed resume with your previous work experience
    • A letter of motivation
    • What position(s) you're applying for (application to both positions is possible)
    • Your experience in Travian Kingdoms if any
    • Your in-game account nickname and server (if you are currently playing)
    • Your forum nickname (if applicable)


    Please note that every application which is not complete can't be considered. The minimum age for an applicant is 18.