Travian Games is looking for a Community Manager and Customer Service Representative to support the ITALIAN community!

  • Dear Community,

    We are currently looking for a new Community Manager and Customer Service Representative to join our team.



    Open position:

    • Community Manager & Customer Service Representative for the Italian market
      (remote working – contract for 64 hours/month + paid in the function of the number of tickets done during the month)

    As Community Manager:

    • You set and implement communication campaigns to align with marketing strategies
    • You keep the community informed about all changes in the game and other important announcements
    • You respond to comments and customer queries in a timely manner
    • You monitor, moderate, and report on forum feedback from our players
    • You organize events to build the community and boost brand awareness
    • You engage the community in meaningful conversation
    • You build relationships with influencers
    • You hire, train and oversee a team of volunteer moderators
    • You provide regular feedback to the Team Lead
    • You are our direct link between the players and the game teams



    As Customer Service Representative:

    • You help our players with questions, inquiries, and issues regarding their accounts, products, and billing via written communication
    • You build sustainable and positive relationships of trust with our players
    • You forward possible bug entries and technical issues to 2nd level support
    • You resolve suspension-based issues
    • You work alongside internal guidelines
    • You take care of the knowledgebase with helpful information for the players
    • You provide regular feedback to your Team Lead


    Requirements:

    • You have good knowledge about Travian: Legends
    • You are enthusiastic about providing outstanding customer service and community management
    • You have the ability to maintain a positive and professional attitude in all interactions
    • You are a team player with a high level of independence, self-organization, and collaborative personality
    • You have excellent written and verbal communication skills in Italian & English
    • You have a passion for gaming
    • You pay attention to detail and strive for accuracy
    • You are able to identify and track relevant community metrics (e.g. attendance at events)
    • You are able to multi-task.
    • Previous experience in moderating an online community is a plus

    Additional Benefits:


    • Learning and development opportunities
    • Access to the Travian Games Academy (including certification)
    • Regular online webinars
    • Flexible working times


    If you are interested, please send an email in English with your application to recruitment@traviangames.de so that we can get in touch.


    Your application should include the following information

    • A detailed resume with your previous work experience
    • A motivational letter
    • A description of your experience in Travian: Legends if any
    • Your in-game account nickname and server (if you are currently playing)
    • Your forum and/or Discord nickname (if applicable)

    Please note that every application which is not complete can't be considered. The minimum age for an applicant is 18.