Travian Games is looking for a Community Manager and Customer Service Representative to support the ROMANIAN community!

  • Dear Community,

    We are currently looking for a new Community Manager and Customer Service Representative to join our team.

    Open position:

    • Community Manager & Customer Service Representative for the Romanian market
      (remote working – contract for 29 hours/month + paid in the function of the number of tickets done during the month)

    As Community Manager:

    • You set and implement communication campaigns to align with marketing strategies
    • You keep the community informed about all changes in the game and other important announcements
    • You respond to comments and customer queries in a timely manner
    • You monitor, moderate, and report on forum feedback from our players
    • You organize events to build the community and boost brand awareness
    • You engage the community in meaningful conversation
    • You build relationships with influencers
    • You hire, train and oversee a team of volunteer moderators
    • You provide regular feedback to the Team Lead
    • You are our direct link between the players and the game teams

    As Customer Service Representative:

    • You help our players with questions, inquiries, and issues regarding their accounts, products, and billing via written communication
    • You build sustainable and positive relationships of trust with our players
    • You forward possible bug entries and technical issues to 2nd level support
    • You resolve suspension-based issues
    • You work alongside internal guidelines
    • You take care of the knowledgebase with helpful information for the players
    • You provide regular feedback to your Team Lead


    • You have good knowledge about Travian: Legends
    • You are enthusiastic about providing outstanding customer service and community management
    • You have the ability to maintain a positive and professional attitude in all interactions
    • You are a team player with a high level of independence, self-organization, and collaborative personality
    • You have excellent written and verbal communication skills in Romanian & English
    • You have a passion for gaming
    • You pay attention to detail and strive for accuracy
    • You are able to identify and track relevant community metrics (e.g. attendance at events)
    • You are able to multi-task.
    • Previous experience in moderating an online community is a plus

    Additional Benefits:

    • Learning and development opportunities
    • Access to the Travian Games Academy (including certification)
    • Regular online webinars
    • Flexible working times

    If you are interested, please send an email in English with your application to so that we can get in touch.

    Your application should include the following information

    • A detailed resume with your previous work experience
    • A motivational letter
    • A description of your experience in Travian: Legends if any
    • Your in-game account nickname and server (if you are currently playing)
    • Your forum and/or Discord nickname (if applicable)

    Please note that every application which is not complete can't be considered. The minimum age for an applicant is 18.