You did other assumptions without information though. And don’t get me wrong - I don’t know what they are doing or I would not be talking about it given no official statement. This assumption is as good as yours though.
What shitshow? Crash happened, we don’t know what exactly and why. I see nothing that can be named as shitshow after. Servers were brought down rather quick and restored in reasonable time frame given the magnitude. Announcements were made, not without a flow, but again reasonable given the magnitude. Majority of the servers recovered smoothly, I have not heard anything significant in our alliance except in-game events that ended up with different outcome. We lost a small hammer but even that was taken without whining and I am grateful that no one created drama. I am surprised with the speed customer service was resolving issues yesterday ( not sure about today, hope they skipped the weekend). So where exactly is shitshow?
I guess you are referring to com1 rollback despite of players being against it. Probably bad decision. I did not follow the timeline, but I suspect that by the time complains made it to the forum the server was down already and I don’t know if it is even possible to change the decision after that.