Posts by m.hudson

    Dear players!


    Long time ago in a far galaxy... we collected your questions about game development for the second episode of #AskTravian video.


    Well, we know that we’ve been really late with it, and we’re deeply sorry for that. We’ll do our best and will find an option to deliver our answers sooner next time, so you wouldn’t have to wait for our answers for so long.
    Today we’re happy to announce that the second episode of our #AskTravian video is finally live!
    Watch our video and share what you think about it in the comments to this post.



    Your feedback will be forwarded to the team.


    Have fun!


    Your Travian: Legends team

    Dear players!


    Long time ago in a far galaxy... we collected your questions about game development for the second episode of #AskTravian video.


    Well, we know that we’ve been really late with it, and we’re deeply sorry for that. We’ll do our best and will find an option to deliver our answers sooner next time, so you wouldn’t have to wait for our answers for so long.
    Today we’re happy to announce that the second episode of our #AskTravian video is finally live!
    Watch our video and share what you think about it in the comments to this post.



    Your feedback will be forwarded to the team.


    Have fun!


    Your Travian: Legends team

    Hey Folks


    So after almost 2 years managing the UK forum and a year managing the US forum its time for a change for me.


    30th Nov is my last day as Community Manager for Travian:Legends UK/US.


    The past year has been most definitely interesting, even challenging at times but thanks to the support of an excellent team we got through.


    I plan to look for new challenges and might even attempt some star mapping on my apple computer.


    I'm sure you will find me lurking from time to time, never far away.


    Thanks for being so supportive and understanding even when everything grinds to a halt.


    So Long, and Thanks for All the Fish ... and don't forget the towel.


    Matt

    Thank you for your comments.


    The Customer Service Rep and myself have both raised the issue in our feedback to the relevant team.


    If there is a decision to change the current process then it will be announced.

    The spam issue has already been sent as feedback and the Senior Community Manager also monitors threads so rest assured your voices are being heard, there is no need to post on multiple domains.
    The forum is centrally administered now so all domains are in the same situation, unfortunately UK is the default domain all new users find so we get a greater proportion of the threads.


    The plugins used on VB s are not available on WBB currently that is why they are not being used here.

    Spam Issues:


    Im sorry that the spam has become so noticeable for you, the moderation team here on UK & US are working tirelessly to remove spam as fast as possible.


    It should go without saying (but im going to say it anyway): Do not follow any of the links posted by spambots as they may be unwholesome, not family friendly or contain a virus.


    There has always been spam however on the old VB forum we had both detection and mitigation through plugins and user moderation which kept 99% of spam posts hidden from the public forum where the moderation team then removed them.


    Since the forum merge the process and software deals with spam differently and as a result you are seeing more spam then we would like.


    You most likely wont have noticed, unless you recently registered your account, that we do have both captcha's and travian specific questions at registration however it seems that the day after the questions get changed the bots return. This could mean that the accounts are being created by a real user before being handed to a bot to manage (almost impossible to mitigate against) or the automated spambots have got cleverer (meaning we need harder questions). There does however have to be a balance to ensure that legitimate users are not prevent from registering by questions being too difficult.


    On behalf of the UKUS team I apologise for the inconvenience and assure you that we are doing everything we can to remove spam as quickly as possible and working closely with the relevant teams to find a sustainable solution.



    Closing of threads / Deleting posts


    There has been recent activity that fell short of the Community Guidelines, Terms & Conditions, Game Rules or Privacy Policy, all of which are applicable across Travian: Legends sites. Where a post fell short of the expected standard it is either edited or removed.
    Discretion is used as to wheather an individual receives an informal warning or formal warning and the conduct & attidtude of the individual as well as the content posted is also considered.


    Where something is genuinely a mistake a simple edit or removal might suffice, Where something is deemed to be deliberate, to provoke others or to encourage others to also break the rules then it is sometimes required to close or remove entire threads and issue formal warning.



    I would like to take this opportunity to remind you that ban/cheating discussion is not permitted, and that all parts of T&C including Section 8 User's duties are applicable here on the forum as well as in-game.
    These include but are not limited to:
    spam, abuse, harassment, Dissemination of statements with advertising, religious or political contents , disclosure or dissemination of personal or confidential information ofother users (including real names), Dissemination of untruthful allegations about the race, religion, sex, sexual orientation,origin, social status of other users or the employees.


    Where an individual does not adhear to the standards expected the moderation team will investigate and take steps to resolve the issue as above.


    If you feel that the action taken was incorrect you should contact the Community Manager to discuss the issue, Threads/Posts are not an acceptable way to raise and issue or concern with moderation)
    The Community Manager will then investigate. You will at no time be told of actions taken against other users so please don't ask.

    i will respond fully when i get home and not on mobile


    The issue od spam is well known to everyone involved with the forum. Sollutions are being tested and adjusted untill we find a better way to block the bots


    Will respond fully shortly

    Its a well known convention on the internet that the use of all caps is regarded as shouting.


    It has always been the case and will continue to be the case that over use of caps will be classed as spam and thus treated accordingly. Generally a warning will be given and continued use could result in a ban as it can be disruptive to a thread and is often used deliberately to provoke or cause offensive


    If you wish to discuss this matter further you are invited to contact me directly


    Thread closed

    Feedback and Ideas are forward by myself from the forum and Fenaor from game tickets to the relevent teams in munich. All the ideas that have been sent have received acknowledgement and they do get discussed but new features and changes take time to be implmeneted, as with any game the process is complex to ensure that balence is maintained, that the change does not impact anything else etc.


    A good example is the specials server. How long have people been asking for new tribes? Lots of the features sugested in T3.6 & T4 went on to be implmented in either the specials server or what we now know as Travian: Kingdoms

    Hello Cretin



    There are certain reasons why we still don't have official application for our game. In the first episode of our #AskTravian video the Game Director answered this question and explained the difficulties which Travian: Legends faces, when we speak about the app with full cross-platform functionality. We want to say that we understand the importance of this question and currently our dev team is working on adapting the game to the mobile browsers.


    Please read the announcement regarding applications for the full text


    Tolerated mobile applications

    The Customer Service Rep will be online at arti launch.


    If there is a re-occurrence of the previous spawn issue, he will immediately contact the Duty Tech and get them spawned manually.
    This process is unfortunately tried and tested, but we are confident that the recent work to resolve previous launch issues will ensure the launch goes smoothly

    Hey Folks


    There were a few issues that the teams have now resolved. Please, if you have issues with the game can you report them to the Multihunter.


    The forum staff have no access to game tools or control over game issues so while we do poke the CSR or other team members when issues are mentioned here we are not able to investigate or resolve your issues ourselves.


    regards


    Matt

    Hello Crunchie


    Im sorry for the issues with Trade Routes again this morning. I have been working with the MH and Tech Support to try to find the cause of the problem.


    We believe from testing they are now working again correctly but if you do experience any further issues please do report it to the MH so we can investigate further.



    Im not sure that there would be approval for a No-Starvation server but nice idea.


    Regards


    Matt

    Dear players!


    Recently we’ve received numerous questions about Travian applications that you could use on your mobile devices. There are certain reasons why we still don't have official application for our game. In the first episode of our #AskTravian video the Game Director answered this question and explained the difficulties which Travian: Legends faces, when we speak about the app with full cross-platform functionality. We want to say that we understand the importance of this question and currently our dev team is working on adapting the game to the mobile browsers.


    However, we want to inform you, that there are 2 apps that are currently tolerated by our game.


    They are:


    As long as those apps do not contain any features, that reproduce something you can't perform on your computer in a regular browser, or automate any actions that we would like to count as players skills (like sending waves in one second etc), those apps are tolerated.


    Any other applications are strictly prohibited and may result in immediate ban with corresponding punishment.


    If status of those applications changes in the future for any reason, we’ll immediately inform players so that they could stop using those applications and adjust their gameplay in accordance with the game rules.


    Your Travian: Legends Team

    Hey Folks


    The hot-fix to resolve the trade route issue was applied to all servers and the problem is now fixed.


    Thank you for your understanding


    Your Travian: Legends Team.

    Dear players.


    Currently we have a bug ingame that sometimes prevents Trade Routes to be sent. This bug has the most priority and the fix will be found soon. To avoid possible troops losses we activated no-starvation mode on all game worlds except Tourmanent Finals till 17.11.17, 17:00 UK
    Please, make sure to have at least some crop left in your granaries by the time no-starvation is over to prevent mass-starvation of your troops due to accumulated negative crop amount.


    Thank you for understanding. We'll keep you posted.


    Your Travian: Legends Team.

    Dear players,



    Our server UKX will restart on Tuesday 28th November 2017 at 5am UK time as a Travian 4.4 server.



    There is no longer pre-registration.


    Regards,
    Your Travian Team UK

    Dear players,


    On Tuesday 14th November from 07:00 to 09:00 UK Time


    Our network specialists will perform maintenance works to make our systems run more smoothly.
    This might cause all servers to be shortly unavailable during that time.


    Sorry for the inconvenience.


    Your Travian: Legends team