Fun fact: All those who criticize travian about 10 October incident have absolutely no idea how programming works.
I don't come here for programming lessons. If I wanted to learn programming, I sure as hell wouldn't pay TG to teach me. I come to play a game and have fun. And talking to Customer Service every other day is not fun. Now, many seem to miss the point. You have a product and you sell it on the market. If the product is faulty, you need to take responsibility for it. I don't remember travian was marketed at a discount price. We pay full and we expect it to work. Would you buy a broken chair or a car? What is all this "poor TG", "please understand our HQ was in agony". We were robbed and now you want sympathy? Stop giving excuses and do your job. You are so shameless that I wouldn't be surprised if you asked for compensation for the pain your players are causing you.