Legends on Tour 2019 Summit - Workshop Minutes

It's finally time to share with you the workshop minutes. We worked hard to finalize them, and we are still working on some.

We will keep updating the notes on this static page that you can see on the top navigagion menu. Do not forget to check it from time to time!


Meanwhile, enjoy reading!

Game Design Notes

gd_auto.png We want to make sure Travian: Legends fits into our players’ time schedules.
We want to make it easier to optimize the game, without giving the “one button to play it all”.

⬅️ Click on the image to download the full document!
gd_farmlist.png We want to improve the farm list feature to prevent it from being a pain point for extremely active users.
At the same time, we don’t want to make it easily useable by bots.
In addition, we want players to be able to use the farm list feature easily on mobile to start their raids.

⬅️ Click on the image to download the full document!
gd_ppc.png We want to change our rules to remove some game mechanics which leave room for multi accounts, toxic behaviour and violations.

⬅️ Click on the image to download the full document!
gd_tournament.png We want to provide a stable and challenging experience for the best of the best Travian: Legends players.
We want to support the leads of predefined teams to recruit and motivate players to join the tournament experience.

⬅️ Click on the image to download the full document!
gd_vm.png We want to give players the chance to take a break from their Travian: Legends account
… without making “Vacation” a tool used in strategies.

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gd_wmaeg.png We want to provide a fair and interesting playing field for our players.
We want to ensure that there is enough randomness for replayability but, at the same time, that there are no game-breaking edge cases.
In addition, we want to make changes that will shorten the game world duration, offering more intense fighting with less downtime.

⬅️ Click on the image to download the full document!


Community Management Notes


cm_ambassador.png We discussed how to stay in touch with the community representatives after the event.
The creation of an Ambassador Program will allow the TL game-center to exchange ideas and get/receive feedback faster.

⬅️ Click on the image to download the full document!
cm_changelog.png Some community representatives reported that not getting proper information about bugfixes, releases, etc. on time is problematic.

⬅️ Click on the image to download the full document!
cm_platforms.png We discussed the type of communication platforms that are used by different countries and their scope

⬅️ Click on the image to download the full document!
cm_academy.png We presented the training project we set up for our Community Management Team during the beginning of 2019.

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cm_nptutorials.png One of the most discussed topics during the Legends on Tour 2019 Summit was “New players”.
One of the aspects that were raised is the lack of easy tutorials for this target group.

⬅️ Click on the image to download the full document!



Customer Service Notes


cs_answers.png
The participants of the Legends on Tour 2019 Summit listed “improve Travian Answers” as one of the most important topics to talk about.
The Answers pages currently have a lot of outdated or redundant content.

⬅️ Click on the image to download the full document!
cs_mh.png The major part of the community’s complaints regarding Customer Service is linked to multi-hunters and the quality of our multi-hunting system.

⬅️ Click on the image to download the full document!
cs_penalties.png Here you can read the discussion outcome regarding the level of penalties and their application.

⬅️ Click on the image to download the full document!
cs_rule1o1.png Here you can read the result of the discussion around the lack of precision of Rule 1.1: “An account must always be played for its own benefit.”.

⬅️ Click on the image to download the full document!


We want once again to thank all the participants, now it's time for us to get to work on these topics!

Your Travian: Legends Team

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